Introduction
This Privacy Policy describes how GearForge and its affiliates (collectively, "GearForge", "we", "our", or "us") collect, use, share, protect, or otherwise process your information through our website https://www.gearforge.in/ ("Platform"). Some sections of the Platform may be accessible without registration.
The Platform is intended only for users located in India. Your personal data will be stored and processed primarily in India. By visiting the Platform, providing information, or using any services offered (including tournament participation, entry fee payments, or prize payouts), you agree to be bound by the terms of this Privacy Policy, our Terms & Conditions, and applicable Indian laws related to data privacy and protection. If you do not agree, please do not use or access the Platform.
Information We Collect
We collect personal information when you register, interact with us, participate in esports tournaments, or use any services offered on the Platform. This includes:
Personal Information
- Name
- Mobile number
- Email address
- Date of birth
- Address (if required for verification or payouts)
- Identity or address proof (only if required for KYC verification for prize distribution)
Payment & Financial Information
With your consent, we may collect:
- UPI IDs
- PhonePe / Google Pay / Paytm transaction information
- Debit / Credit Card information
- Netbanking details
- Bank account details for prize payouts
All payments are handled through secure third-party payment processors. We do not store full payment credentials such as complete card numbers or CVV on our servers.
Gameplay & Tournament-Related Data
We may store:
- Gameplay recordings and match-related data for dispute resolution, anti-fraud checks, leaderboard accuracy, and fairness
- Device information, IP address, browser type, operating system, and usage logs for security purposes
We do not store personal chat logs or voice communications between players.
Behavioral Data
We may track user activity such as tournament participation history, browsing patterns, and preferences to improve user experience and prevent fraudulent behavior.
How We Use Your Information
We use personal data to:
- Register and manage your account
- Facilitate tournament participation and prize payouts
- Process entry fee payments
- Improve player experience and platform functionality
- Prevent fraud, cheating, abuse, and illegal activities
- Resolve disputes based on gameplay recordings where necessary
- Provide customer support
- Notify users about tournaments, offers, and updates (with the option to opt-out)
- Conduct research, analytics, and internal performance improvements
If certain permissions are not granted, some platform features may not function properly.
Sharing of Information
We may share your personal information with:
- Payment partners and banks for processing transactions
- Tournament sponsors and reward partners
- Logistics, marketing, or technology service providers assisting in Platform operations
- Government agencies or law enforcement when legally required
We may also share gameplay recordings if required to resolve disputes, cheating reports, or fraudulent activities.
We do not sell your personal data.
Security Measures
We use reasonable technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or misuse. However, data transmission over the internet is never fully secure. By using the Platform, you accept the inherent risks of online transmission.
You are responsible for keeping your login credentials safe.
Data Retention & Deletion
We retain personal data only as long as necessary for:
- Tournament administration and payouts
- Compliance with legal or regulatory requirements
- Fraud prevention and security obligations
You may request account deletion at any time through the Platform or by emailing us at yuvraj@gearforge.in. After deletion, you will lose access to your account and associated data.
We may retain certain information if required to comply with legal obligations, resolve disputes, or prevent abuse. Gameplay recordings may be retained in anonymized form for internal training, analytics, or auditing.
Your Rights
You may:
- Access, update, or correct your profile information through account settings
- Withdraw or modify consent by contacting us
- Opt-out of marketing communication
Withdrawal of consent may limit access to certain features and services.
Consent
By using the Platform or providing your information, you consent to:
- Collection, use, storage, and processing of your information in accordance with this Privacy Policy
- Contact by GearForge or its partners via SMS, email, call, or messaging apps for essential services and tournament-related communication
Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates may be communicated through email or Platform notifications. We encourage you to review this Privacy Policy from time to time.
Grievance Redressal
For concerns, complaints, or requests related to personal data processing, please contact:
Grievance Officer
Name: Yuvraj Singh Bhadoria
Designation: Founder & Grievance Officer
Address: E-4, Agrawal Residency, Karim Nagar, Lalitpur – 284403, India
Phone: +91 8770805985
Email: yuvraj@gearforge.in
Timings: Monday to Friday (10:00 AM – 6:00 PM)
We will respond within timelines prescribed under applicable laws.
Contact Us
For general support or questions, contact:
Email: support@gearforge.in